Frequently Asked Questions
General Questions
What is Chase Up?
Chase Up is an online store offering jewelry, home decoration lighting products such as table lamps and pendant lighting.
What products does Chase Up sell?
Our products include:
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Jewelry
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Table lamps
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Pendant lighting
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Home decoration products
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Decorative lighting
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Other selected home and lifestyle products
Where is Chase Up located?
Chase Up is located at:
6360 W Dixie Hwy
Rutledge, GA 30663
United States
You can contact us by phone at +1 706-557-0058 or email us at chaseup1001@gmail.com.
Orders
How can I place an order?
Browse our products, select the item you want, add it to your shopping cart, and complete the checkout process with your shipping and payment information.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at chaseup1001@gmail.com.
Because orders may enter processing shortly after purchase, cancellation cannot always be guaranteed once an order has been processed or shipped.
Will I receive an order confirmation?
Yes. After placing an order, you may receive an order confirmation by email with your order details.
Shipping and Delivery
Where does Chase Up deliver?
Chase Up currently provides delivery only within the United States.
We do not currently offer international shipping.
Is shipping free?
Yes. We provide free delivery for eligible orders within the United States.
How long does delivery take?
Orders generally require:
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1–2 business days for processing
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3–5 business days for transit
The estimated total delivery time is approximately 4–7 business days.
Do you offer international shipping?
No. Chase Up currently ships only within the United States.
Will I receive tracking information?
When tracking information is available, we may send a shipping confirmation and tracking number by email.
Returns and Refunds
What is your return period?
Eligible products can be returned within 30 days of delivery.
Is return shipping free?
Yes. Eligible U.S. returns include free return shipping.
Please contact us before sending an item back so we can provide the appropriate return instructions.
How long does a refund take?
After an eligible returned product is received and inspected, approved refunds are generally processed within 5 business days.
The time for the refund to appear in your account may depend on your bank or payment provider.
How do I request a return?
Contact us at:
Email: chaseup1001@gmail.com
Phone: +1 706-557-0058
Please provide your order number and details about the item you would like to return.
What if my item arrives damaged or defective?
Contact us as soon as possible after delivery. Please provide your order number and photographs of the product and packaging when possible.
We will review the issue and provide appropriate instructions for a return, replacement, or refund.
Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Is my payment information secure?
Payments may be processed through third-party payment providers. Payment information is handled according to the applicable payment provider's security practices and policies.
Contact
How can I contact Chase Up?
You can contact us using the following information:
Chase Up
6360 W Dixie Hwy
Rutledge, GA 30663
United States
Phone: +1 706-557-0058
Email: chaseup1001@gmail.com